Highlighter community
Welcome to the Highlighter community 👋
You're officially part of the crew. This page covers the questions new Highlighters ask us most — what the study types mean, and how the basics of your account work. Anything not covered here lives in the Help Center.
Testing 101: concept tests vs. IHUTs
The two study types you'll see most often, and how they differ.
- What is a concept/digital test?
- A single online survey where you share feedback on a product — or an idea for one — using photos or descriptions instead of a physical item. There's no product to try, and you complete the whole thing in one sitting.
- What is an IHUT (in-home usage test)?
- An actual product (sometimes more than one, for comparison) gets shipped to your home for you to try. You'll then complete one or more surveys about your experience, available in your account on the project's timeline.
Top help center questions
Quick answers to what new Highlighters ask us most.
How do I log into my account?
Head to app.letshighlight.com and select Log In, using the email address you applied with. Forgot your password? Use the reset link on that same screen.
How do I update my address, email, or phone number?
Update your contact details right in your account settings. Keeping this current matters most for IHUTs, since an old address can mean a missed delivery.
What is an opt-in?
Your confirmation that you want to take part in a study once you've been matched to it. You'll usually have a short window to opt in before that spot gets offered to someone else.
How do I know if I was selected for a study?
You'll be notified, typically by email, when you're matched to a study, and it will show up in your Highlighter account with next steps.
How will I know what to do once I receive the product test?
Your account lays out the surveys and instructions for each stage of the study, timed to the project schedule. Log in and follow the prompts in order.
How do incentives/rewards work?
Each study lists its incentive details upfront. Rewards go out after you complete the required steps, like submitting all surveys, on the timeline noted in that project.
Need more help?
The Help Center covers these questions and plenty more, organized by topic — start with Highlighter Account Management and Opt-In Process.
Thanks for being part of the Highlight community.