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Highlighter FAQ

Time & Cost

Does this cost me anything?

Nope! We will never ask you for your payment information. Not even for shipping. 

Are you sure this is free? Nothing in life is free...

True that. While you won’t have to shell out any actual money for each product, you are expected to contribute time and effort into the feedback you submit for each product. The brands you are providing feedback for count on your honest and thorough thoughts to help improve their products.

How long does giving feedback take?

Each feedback survey varies. Before you are selected to participate in a study, you will complete an Opt-In. The Opt-In will provide basic study details including any media components, estimated length of surveys, and trial period. Please read the study details closely before committing to an upcoming study. 


Can I share anything on social media?

Nope! Some of the products you will be testing are still in the development/prototype phase and should be kept confidential. Please do not share any details or photos outside of the study requirements however, you may share your experience as a Highlighter on social media.

Okay, I want in! How do I join?

Apply to join here! If you have any questions about the application process, you can reach out to us at  support@highlighters.letshighlight.com.

Do you share my information with third parties?

It sounds like you would be interested in reading our Privacy Policy. But if you want the cliff-notes, no, unless you say you want to. Of course we share your feedback with the brand, but we always ask for each brand/product if you would like to share your email address with the brand to subscribe to their newsletter/marketing emails or for follow-up. 

Are there any rules?

Our program is built on timeliness and thoughtfulness. Feedback is due by the deadline shown in your Highlight account. If your feedback is not received by that deadline or your feedback is noted as incomprehensible / unhelpful by our team or a brand, you will be locked out of your account.

My friends would like to join, how can I invite them?
While we don’t have personal invite-codes for every community member, you can have your friends apply here!


What kind of products will I be trying?

Highlighters have the opportunity to test a wide-range of products (food, beverage, skincare, apparel, etc). We’ll send you Opt-Ins and if you’re interested in testing the proposed product, you can express your interest by completing the survey. Keep up to date on your email inbox so that we can get a box onto your doorstep and into your hands ASAP!

What If I don't like what I get?

That’s the name of the game! We’re not about being a positive echo chamber, we want to provide every brand with constructive feedback, negative or positive! But… we hope you don’t say you’re interested in trying a chocolate-flavored product when you hate chocolate…

How can I qualify to test more free products?

Remember those questions you answered when you first signed up? Based on your profile and the brand’s preferences, we will determine if you qualify for upcoming products. We encourage you to complete any Opt-Ins as soon as you receive them to increase your chances of being selected. Keep in mind that you may not be selected to receive every Opt-In you complete.

My brother's high school buddy works at a business that needs feedback on their product. How can I put them on to Highlight?

We’d love to chat with them! They can reach out to us via the contact form.


Still have questions?

Our Highlighter support team can help! Reach out to support by sending a detailed email to support@highlighters.letshighlight.com!